Click on a question below to reveal the answer.

• Do Decora sell directly to consumers?
  • Decora sell only to trade customers.
• For customers who have young children, what products do Decora offer that would be of interest to them?
  • All Decora products are designed with safety in mind, and provide standard or optional safety features. As standard, each of our blinds with cords come with a safety cleat as an option to keep the cord out of the reach of children in a neat and tidy way. View the Child Safety section for further information on available safety products.
• What do Decora do to help the environment?
  • Decora source electricity from wind turbines as an alternative to non-renewable energy sources. We also offer different blinds with a reflective coating which allow rooms to stay cool in the summer and warmer in the winter months. This will reduce the amount of money that you spend every year on heating and cooling methods.
• How will I know when to expect my blinds?
  • Once you place an order with Decora, we will provide you with a despatch date, subject to stock availability. This will be printed on the order acknowledgement form.
• What type of wood are the wooden venetians made of?
  • Decora's wooden venetians are made from basswood that is grown in sustained and managed forests. Basswood is the most suitable wood type for wooden venetians due to its weight and stability.
• Do wooden venetians change colour with age?
  • Due to the Basswood wooden venetians being a natural product, you may experience a slight variance in the colour of the vanes when exposed to sunlight over a very long period of time.
• Do Decora have measuring guides and fitting instructions available?
  • Yes, Decora offer a measuring guide and fitting instruction for each product, they are available under each product in the Products page.
• Can I order online?
  • Yes, as long as you are a registered Decora customer with an account you simply have to create a user account online and you will find an individual order form for each product.
• Where can I find the properties for each fabric?
  • In each fabric binder, you will find that every fabric has a label with the symbols of the fabric properties. There is a key on each binder which shows what each symbol represents.
• Can fabric blinds be cleaned in a washing machine?
  • Unfortunately, fabric blinds can not be washed in a washing machine as they are at risk of shrinking. However, all stitch bonded fabrics can be.
• Will the colour samples on the website match my blind when it arrives?
  • Decora try wherever possible to get the colour match and texture of the blind to be as representative as possible. However, monitors vary in colour and it can not be guaranteed that the colour on your screen will be the same as the blind you order. It is recommended that you order a free sample to get a true colour match of your blind.
• How are the Fabric Box Roman blinds made?
  • The Fabric Box Romans are made with roller fabric using a unique no sew system, which gives a great alternative to soft cloth Roman blinds as there is no visible stitching.
• I work for an IT company and we currently experience a lot of glare on the computer screens. What blind would you recommend to prevent this?
  • Decora's recommendation would be to softly diffuse the light. ‘Uniview’ a roller screen fabric is designed with this in mind. It has between 1% and 3% openness in the weave allowing your room to stay bright and airy, but excellent at omitting glare on computer screens and TV screens alike.
• What is the difference between blind size and recess?
  • When you place an order for a made to measure blind you will be asked if the measurements are ‘blind size’ or ‘recess’. A blind with ‘blind size’ measurements given will be made to precisely the measurement you have entered onto the site. A recess measurement is required for a blind you would like to fit into the recess of your window. Measure the recess from wall to wall, give us these measurements. We will make all the necessary adjustments to ensure a perfect fit. This usually means we will deduct 1cm from the width of your blind.
• Do Decora offer products with side guides?
  • Yes, side guides are available on request for Aluminium blinds, Timberlux blinds and Roller blinds.
• What are ‘extension brackets’ used for?
  • Extension brackets act as a great solution for windows which have bulky handles or a deep recess. They allow the blind to be extended out so that the blind hangs with ease. Extension brackets are available for all Decora products.
• If I want to order a Panel blind, how will I know what sizes each panel will be?
  • For Fabric Box Panel Blinds, you can either pick the size of the panels that you would like and Decora will advise you on whether or not you have provided enough of an overlap on each panel to give the ultimate linear look. Otherwise, you can provide us with either a window size or recess size and we will calculate the number of panels that we would recommend along with the size of each panel.
• If I have a large window space and want a fabric that is too small in the roll width, is it possible for this fabric to be joined?
  • Most of Decora's fabrics can be joined. If you place an order and the roll width of the fabric is too small, a member of the Order Processing team will contact you to let you know if the fabric needs joined or turned.
• If my customer requests details on the flame retardancy of a product, can you provide me with any information to pass onto them?
  • All of our flame retardant products meet the BS Standards - further details and certificates can be sent on request.