IT Support Placement (would suit CIT / BIT students)

This is an exciting year long placement opportunity for IT students to join a first line helpdesk team who are responsible for providing support to manufacturing and office employees to include the maintenance of 400+ PCs.

The successful candidate can expect to receive the following:

  • Mentored by the Desktop Services Team Lead
  • Gain exposure to 1st and 2nd line helpdesk support activities
  • Competitive salary
  • A range of Company benefits
Main duties and responsibilities
  • Contribute to an environment that encourages positive communication and a sense of community to drive teamwork and collaboration across all teams.
  • Perform 1st and 2nd line support, escalating to 3rd line as required.
  • Recording and resolving all incidents to the customers’ satisfaction, using approved methods, tools, and procedures and in accordance with published KPIs and internal SLAs.
  • Identification of common and recurring Service Desk issues and implementation of solutions.
  • Input into a robust technical knowledge database that includes escalation paths, guides to temporary fixes, solutions, and workarounds for known errors or problems and system procedures.
  • Creation of user self-service training guides and internal documentation.
  • Establish, maintain, improve, and maximise working relationships with key external partners/suppliers and internal resolver groups that provide support services. Work collaboratively with these parties on joint programmes to deliver services fit-for-purpose and that add added-value to the business.
  • Administration of user accounts and security within an Active Direction/Azure/M365 environment and within all business systems.
  • Management, support, and installation of the company’s user-based IT services including all desktop hardware and software: computing devices, applications, printers, scanners, phones (including mobiles) and all associated peripherals.
  • Undertake project work as agreed with the Desktop Services Team Lead.
  • Occasional travel to remote company sites.
  • Any other reasonable duties which may be required by management from time to time.

A year long placement opportunity with Decora can represent the foundation of a career with the Company. Across the business we have a number of placement students who have returned to permanent roles on completion of their degree. Gareth Johnston, Human Resources Officer, explains his experience:

“I joined Decora in 2017 as a HR Placement Student gaining valuable experience in various areas of HR through a tailored development plan which benefited me greatly during my final year studies. Having returned to the business as a HR Graduate and since progressed to HR Officer, the Company continues to support my development through training and further exposure to all areas of HR. “

Essential requirements

Applicants should be full time students registered with a NI University, working towards an IT related Degree (non-software development). This role is best suited to students of Business Information Technology or Computing Information Technology

Please outline your:

  • Experience of installing, configuring, and troubleshooting user hardware and software issues
  • Excellent analytical and problem-solving skills
  • Ability to work on own initiative and manage own time effectively
  • Strong planning and organisational skills

Applicants must hold a full clean driving license with access to their own vehicle.

Please note, short listing may be based on Year 1 and Year 2 Module Exams/ Results.

Desirable requirements
What we offer
  • Enhanced annual leave 
  • Attendance rewards- quarterly £50
  • Paid medical appointment allowance
  • Health Shield benefit upon 6 months service
  • Discount on company products- up to 50%
  • Vitality leisure corporate discount
  • Employee referral scheme
  • Employee recognition schemes
  • On-site parking
To apply

Please forward your CV and covering letter, which demonstrate how the above criteria are met, through the ‘Apply Now’ button below.

Closing date: Monday, 4th March 2024.

*Applicants should be able to provide proof that they have a right to work in the UK.

Link to this job

https://www.decora.co.uk/careers/desktop-services-student-2/
Location
Lisburn, Co Antrim
Department
IT
Employment Type
1 year placement opportunity
Minimum Experience
Full time student registered with a NI University, working towards an IT related Degree